New Lucky's Terms and Conditions — Must be read before using the platform

1 General Terms & Introduction

These terms and conditions ("Terms") apply to your use of the New Lucky platform and all of its services. By creating an account or using the platform, you are deemed to have accepted these Terms. It is therefore important that you read them carefully before you start using the platform.

New Lucky is an internationally licensed online gaming and betting platform. We are committed to delivering the highest quality entertainment experience for users in Bangladesh. However, certain rules must be followed when using this service.

New Lucky's terms and conditions may be updated from time to time. Any new terms will be announced on the platform and will take effect from the date of publication. It is your responsibility to check this page regularly.

2 Account Registration & Eligibility

To open an account with New Lucky, you must meet the conditions listed below. Completing the registration process means you confirm that you meet all of these conditions.

• You must be at least 18 years of age.
• You must not reside in a country where online gaming is prohibited by law.
• Each person may register only one account. Multiple accounts within the same household are not permitted.
• All information provided at registration must be truthful, accurate, and complete.
• You are responsible for keeping your account password confidential. Sharing account access with any third party is strictly prohibited.
• You are solely responsible for all activity that takes place on your account.

New Lucky reserves the right to reject any account registration request at any time, without providing a reason. Once registration is complete, a verification email or SMS will be sent to you.

3 Age Verification & KYC Process

New Lucky follows KYC (Know Your Customer) procedures in compliance with international gaming regulatory requirements. This is not just a legal obligation — it is also essential for the security of your account.

You may be asked to verify your identity in any of the following situations:

• Before Your First Withdrawal
• If a deposit exceeds a specified amount
• If suspicious activity is detected on the account
• Upon request by New Lucky at any time

KYC verification typically requires a clear photo of your National ID (NID), passport, or driving license. If KYC is not completed within the required timeframe, your withdrawal may be placed on hold.

4 Deposit & Payment Policy

Deposits at New Lucky can be made via bKash, Nagad, Rocket, and direct bank transfer. The following rules apply to all deposits:

• All funds deposited must come from a legitimate source that belongs to you.
• Depositing via third-party payment accounts or cards is strictly prohibited.
• The minimum deposit amount is set separately for each payment method.
• Deposits are generally processed instantly, though bank transfers may take 1–3 business days.
• New Lucky does not charge any payment fees, but your payment provider may apply their own charges.

5 Withdrawal Policy & Process

To withdraw your winnings from New Lucky, the following conditions must be met. Withdrawals are typically processed within 5 to 15 minutes.

• Your account must be fully verified (KYC completed) before a withdrawal can be processed.
• Withdrawal requests can only be made using the same payment method that was used for the deposit.
• Minimum and maximum withdrawal limits vary by payment method.
• To withdraw winnings earned from a bonus, the applicable wagering requirements must be met.
• Withdrawals may be temporarily suspended if suspicious activity is identified.
• A daily withdrawal limit is set in advance — you cannot exceed this amount in a single day.

If you experience any issues with a withdrawal, please contact our 24/7 support team. We typically respond within 2 to 3 minutes.

6 Bonus & Promotion Terms

New Lucky offers a range of bonuses and promotions — welcome bonuses, deposit bonuses, cashback, free spins, and more. Each bonus comes with its own terms and conditions.

• Wagering Requirement: Each bonus comes with a specific wagering requirement. For example, 30x means you must wager 30 times the bonus amount.
• Validity: Every bonus has a set expiry period. Any unused bonus will be forfeited once it expires.
• Game Restrictions: Some bonuses are only valid on specific games. Please check which games are eligible before using a bonus.
• Multiple Bonuses: Multiple bonuses cannot be used simultaneously unless explicitly permitted.
• Bonus Abuse: Any attempt to manipulate the bonus system will result in immediate account closure.

7 Gaming Rules & Fair Play Policy

All games on New Lucky are powered by certified RNG (Random Number Generator) technology. This means every outcome is completely random and impartial — no one can predict or alter results in advance.

• Every game has its own rules. Please read them before you start playing.
• Winnings obtained by exploiting technical errors or bugs will not be paid out.
• If your connection drops during a game, the outcome will remain recorded on our servers as it stood at the time.
• In Live Casino games, the dealer's decision is final.
• In Sports Betting, if an event is cancelled, your stake will be refunded.

New Lucky regularly has its games audited for fairness by independent third-party auditors. We believe transparency is the foundation of trust.

8 Prohibited Activities & Fraud Prevention

The following activities are strictly prohibited on the New Lucky platform. Any violation will result in immediate account closure and the balance may be forfeited:

• Creating multiple accounts or using another person's account
• Manipulating the bonus system or engaging in bonus arbitrage
• Money laundering or processing of illicit funds
• Hacking, cracking, or making unauthorized modifications to gaming software
• Using bots or automated software to play games
• Attempting to collude with other members to influence game outcomes
• Using stolen payment information or credit cards

9 Account Closure & Suspension

New Lucky reserves the right to temporarily or permanently close an account under the following circumstances:

• If these terms and conditions are violated
• If False Information Is Provided
• If KYC verification is not completed
• If suspicious financial activity is detected
• By order of a court or regulatory authority

You may also request to close your account at any time. A Self-Exclusion option is also available as part of responsible gaming. If any valid balance remains after account closure, it will be refunded subject to verification.

10 Limitation of Liability

New Lucky always strives to ensure the highest level of service. However, New Lucky is not liable for the following:

• If gaming is disrupted due to internet connectivity issues or technical problems with third-party services
• Temporary service disruption due to unscheduled server maintenance
• Loss or damage caused by issues with your own device or software
• If your account information is exposed to a third party due to your own actions

Gaming always carries risk. Never bet with money you cannot afford to lose. New Lucky is not responsible for any financial losses incurred through gaming.

11 Privacy & Data Protection

Protecting your personal information is New Lucky's top priority. We adhere to international data protection standards. Our privacy policy forms an integral part of these terms and conditions.

We never sell your information to third parties. However, data may be shared when required by law or at the request of a regulatory authority. For more details, please see our Privacy Policy Read.

12 Changes to Terms & Contact

New Lucky reserves the right to change, amend, or update these terms and conditions at any time. If changes are made, the update date will be noted on this page. Continued use of the platform after any changes constitutes your acceptance of the revised terms.

If you have any questions or complaints, please contact our support team. We are available 24 hours a day, 7 days a week.

Any disputes relating to these terms and conditions will be resolved through international arbitration. The rules and regulations of New Lucky's licensing authority shall serve as the final governing standard.