Everything about what information we collect when you use New Lucky, how we store it, and who we share it with is disclosed transparently on this page.
Welcome to New Lucky. We believe privacy is a fundamental right for every user. This Privacy Policy explains what information the New Lucky platform collects about you, why it is collected, how it is used, and how it is kept secure.
This Privacy Policy applies to all New Lucky services — including the website, mobile app, Live Casino, Sports Betting, bingo, and all other digital platforms. By using New Lucky, you confirm that you have read and agreed to this Privacy Policy.
We follow international data protection standards (GDPR and equivalent regulations). Our goal is to ensure the highest level of protection for your personal information while delivering a seamless gaming experience.
Please note: This Privacy Policy is provided in English for your convenience. In the event of any legal dispute, the English version shall prevail.
New Lucky collects information about you in several ways. Below is a detailed breakdown of what information is collected and under what circumstances:
Information collected at registration:
Information collected during KYC verification:
Information collected automatically while using the platform:
We only collect information that is genuinely necessary to provide our services. Collecting unnecessary data goes against our principles.
New Lucky uses the information it collects only for defined purposes. We never use your data beyond what it was originally collected for. Each purpose is clearly outlined below:
| Types of information | Purpose of use | Legal basis |
|---|---|---|
| Identity information | Account management and KYC verification | Contractual obligations |
| Contact Information | Support, notifications & promotions | Legitimate interest and consent |
| Financial information | Payment processing and fraud prevention | Legal obligation |
| Gaming history | Responsible gaming monitoring and service improvement | Legitimate interest |
| Technical data | Security, bug fixes, and experience improvement | Legitimate interest |
We use your information to analyse responsible gaming patterns. If we detect any concerning changes in a member's gaming behaviour, we automatically send alerts or arrange for appropriate support.
New Lucky never sells your personal information. However, there are specific circumstances under which data may be shared with third parties:
Before sharing data with third parties, we verify that they follow the same data protection standards we do. Any sharing is always minimal and purpose-specific.
The New Lucky website and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.
Types of cookies we use:
For login sessions, security tokens, and core platform functionality. The site cannot operate without these.
To improve service quality by analyzing user behavior. All data is processed anonymously.
To remember your language, theme, and personal preferences. These make your experience smoother and more personal.
To show relevant promotions. You can turn this off at any time from your browser settings.
You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.
You have the right to know how long New Lucky retains your information and how it is kept secure. We store data for the following periods:
Once the designated retention period ends, data is securely deleted or anonymized.
Security measures:
As a New Lucky user, you have full control over your own data. Under international data protection laws, you are entitled to the following rights:
The right to know what information we hold about you and to receive a copy of it.
The right to request correction of inaccurate or incomplete information.
The right to request deletion of your data under certain circumstances.
The right to request a temporary pause on the processing of your information in certain circumstances.
The right to receive your data in a structured format and transfer it elsewhere.
The right to object to your data being used for marketing or profiling purposes.
To exercise any of these rights, please contact our support team. We typically respond to requests within 30 days. In some cases, complete deletion may not be possible due to legal obligations.
New Lucky is an adult gaming platform. We do not knowingly collect information from anyone under the age of 18. Age is verified at registration and reconfirmed during the KYC process.
If we become aware that a minor has registered, we will immediately close the account and delete all collected data. Parents are encouraged to monitor their children's online activity.
A note for parents: If your child has accidentally registered on New Lucky, please contact us at [email protected]. We will close the account within 24 hours.
The New Lucky platform may have integrations with third-party game providers or payment gateways. These third parties maintain their own privacy policies, and New Lucky is not responsible for their data collection practices.
We carefully select every third-party provider and enter into a Data Processing Agreement (DPA) with each of them. Under these agreements, they may only use your information for specified purposes and are not permitted to use it beyond our instructions.
New Lucky may update this Privacy Policy from time to time. When significant changes are made, we will notify you through the following channels:
Continued use of the platform after any changes will be considered acceptance of the updated Privacy Policy. The date of each version will be noted on this page so you can track the latest updates.
Our recommendation: check this page regularly and stay informed about any changes. Your protection is our priority.
For any questions, requests, or complaints regarding our Privacy Policy, please contact our data protection team. We are always here to help.
Our support team is ready to answer any questions you have about data protection. We are committed to handling your requests with full confidentiality and respect.
New Lucky doesn't just make promises — we take concrete steps at every level to ensure your data is secure.
Every data transfer between your device and our servers is protected with 256-bit AES encryption. No one can intercept your information in transit.
Every account is verified to confirm identity and age. This protects your account from fraud and keeps the platform secure.
New Lucky never sells your personal information to third parties. Your data is used solely for the purpose of providing our services.
Independent third-party cybersecurity experts regularly audit our systems. Penetration testing and vulnerability scans are conducted on a routine basis.
You can view, update, or request deletion of your information at any time from your account settings. Your data, your choice.
New Lucky operates in full compliance with GDPR and international data protection regulations. Our policies are regularly reviewed and audited by the relevant licensing authorities.
Your information is completely safe. Millions of gamers in Bangladesh already trust New Lucky. Register for free today and enjoy your welcome bonus.
For ages 18 and above. Please play responsibly.